Shipping policy

Kumara Shines – Shipping Policy

Last updated: 11 August 2026

At Kumara Shines, we carefully prepare and securely package every jewellery order before dispatch. We currently offer free shipping within the United Kingdom.

1. UK Shipping

We currently offer:

• Free UK Express Shipping
• Estimated delivery: 3–5 business days

The estimated delivery timeframe shown at checkout is provided by our shipping arrangements and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, service disruption or other unforeseen events.

2. Order Processing and Dispatch

Orders are carefully checked, prepared and securely packaged before dispatch.

We aim to dispatch orders as promptly as reasonably possible.

The estimated 3–5 business-day timeframe refers to the delivery/transit estimate and does not necessarily represent the total time from placing an order to receiving it.

3. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

Kumara Shines cannot be responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer, except where applicable law provides otherwise.

4. Delivery

Once an order has been dispatched, it is handed to the relevant delivery service for delivery to the address provided at checkout.

Delivery dates and estimates are not guaranteed where circumstances outside our reasonable control affect the delivery service.

If your order has not arrived within the expected delivery timeframe, please contact Kumara Shines so that we can investigate the delivery status.

5. Delayed or Missing Orders

If an order appears to be delayed or missing, please contact us as soon as reasonably possible.

We may request your order number and delivery details so that we can investigate the matter with the relevant delivery service.

Nothing in this section limits your statutory consumer rights relating to delivery.

6. Damaged Parcels

If your parcel appears damaged when delivered, please photograph the external packaging before opening it where possible.

If the jewellery inside appears damaged, defective or otherwise not in the condition represented at the time of delivery, please refer to our Returns & Refund Policy.

For delivery-condition claims, Kumara Shines may request an unboxing video, photographs and other evidence as part of our delivery-condition verification process.

7. International Shipping

At present, our standard shipping offer is for customers within the United Kingdom.

If international shipping becomes available, the applicable destinations, delivery options, costs and estimated delivery times will be displayed before checkout.

8. Contact Us

If you have any questions about shipping or delivery, please contact:

KUMARA SHINES
489 Pitsmoor Road
Sheffield S3 9AT
United Kingdom

Email: kumarashines@gmail.com
Telephone: +44 7438 519326